Item #

Monitor Point Name

Description Or Reason

1

System Up Time

Monitors machine's running time. It's better to reboot the computer after computers have been used for a week or two weeks, to prevent unexpected problems.

2

Explorer Elapsed Time

Monitors the running time of Explorer process. Used to diagnose unexpected system crash

3

CPU Time % Total

Measures the total utilization of the processor by all running processes. Used to diagnose system problems, such as system frozen-up, spywares or application’s crash

4

CPU Time % Kernel

Measures the total utilization of the processor by system processes. Kernel % CPU Time should not over 50% unless it's doing some special jobs. Used to pin point system software problems

5

CPU Time % User

Measures the total utilization of the processor by user processes. Used to pin point bad user processes

6

CPU Time % Explorer

Measures the total utilization of the processor of Explorer to see if it is frozen or not

7

CPU Time % IE

Measures the total utilization of the processor of Internet Explorer to see if it is frozen or not

8

Processor Queue Length

Measures the processor queue length to see if system is overburden or not or CPU is too slow to handle jobs or not

9

Context Switch

Frequent IRQ will cause high Context Switch. Sometimes a sign for possible hardware failure

10

IRQ /sec

Frequent IRQ will cause high Interrupts/Sec. Sometimes a sign for possible  hardware failure

11

Memory Pages/Sec

Measures the performance of Memory. Insufficient RAM can cause high Pages/Sec

12

Memory MB Available

Measures the free Memory usage. If it is insufficient, it is a sign to upgrade Memory

13

Explorer Working Set

Measures the total Memory space Explorer (including all its Dlls) referenced. Used to foresee possible system problems

14

Memory Cache Bytes

Measures the working set for the system i.e. the number of allocated pages kernel threads can address without generating a page fault. Used to measure system performance.

15

HD Avg. Queue Length

Measure the hard drive’s Avg. Queue Length. System heavily access HD and HD response slow will cause high queue

16

HD Disk Time %

Measures Hard Drive in-use Time %.

17

HD Free Space % All

Measures all Hard Drive Free Space in percent (%). Alert will be generated when HD space is not enough.

17

HD Free Space % C:/D:..

Measures Hard Drive C:, D:, E… Free Space in percent (%). Alert will be generated when space in the drives is not enough.

19

Iexplore Working Set

Measures Internet Explorer Memory usage (Working Set)

20

HD Free Space MB All

Measures all Hard Drives Free Space in MB. Alert will be generated when HD space is not enough.

20

HD Free Space MB C/D..

Measures Hard Drive C:, D:, E… Free Space in MB. Alert will be generated when space in the drives is not enough.

22

Page File Usage %

Checks Page file usage to see if virtual memory is enough or not.

23

HD Transfer Speed total

Measures Hard Disk IO Transfer speed in seconds, used to evaluate Hard Drive performance

24

Network Receive Speed

Measures network download speed.

25

Network Bytes Sent/sec

Measures network upload speed.

26

Memory Input/sec

Measures the rate at which pages are read from disk. Used to evaluate system performance

27

HD Avg. Disk Write Speed

Measures Hard Drive Avg. Disk Write Speed. Used to evaluate hard drive performance

28

HD Current Queue Length

Measures Hard Drive Current Queue Length. Used to evaluate hard drive performance

29

Services - DHCP client

Checks if DHCP client service is running or not. If it is not, attempts to restart it 3 times.

30

Services - Kaseya

Checks if CCC monitor service is running or not. If it is not, attempts to restart it 3 times.

31

Services - Spooler

Checks if Printer spooler service is running or not. If it is stopped, printers will not work.

32

services - PlugPlay

Checks if PlugPlay service is running or not. If it is stopped, hardware will not be installed automatically

33

Process Status - svchost

Checks to see system kernel service svchost is down or not

34

Process Status - Winlogon

Checks to see system kernel service Winlogon is down or not

35

Process Status - Malware 1

Checks to see if system is infected with one of the 5 most popular spyware or not.

36

Process Status - Malware 2

Checks to see if system is infected with one of the 5 most popular spyware or not.

37

Process Status - Malware 3

Checks to see if system is infected with one of the 5 most popular spyware or not.

38

Process Status - Malware 4

Checks to see if system is infected with one of the 5 most popular spyware or not.

39

Process Status - Malware 5

Checks to see if system is infected with one of the 5 most popular spyware or not.

40

HD Defragmentation

Checks to see if hard drive is filled with data fragments or not. If does, defragmentation is recommended

41

HD Temperature

Checks to see if hard drive is overheating or not

43

HD SMART Status

Checks if hard drive SMART reports any error or not. Predict possible hard drive failure.

44

HD Bad Sectors

Scans hard drive to see if there are any bad sectors. Predict possible hard drive and system failure.

45

Memory Test

Tests Memory Cards to make sure they are in good condition

46

Autoruns - Start Up

Checks start up items to see if there are possible malwares in system or not

47

Autoruns -Winlogon

Checks registry to see if there are malwares loaded in Winlogon.exe

48

Autoruns - Winsock

Checks network Winsock to see if there are malwares hijacking internet.

49

Autoruns - Explorer

Checks Explorer.exe to see if there are malware binding with it

50

Autoruns – BHO

Checks Internet Explorer to see if there are malwares block internet or give pop-ups

51

Autoruns –Image Hijack

Checks system to see if there are application hijacked by malwares

52

Autoruns – Scheduled Task

Checks to see if some malwares scheduled bad tasks.

53

Autoruns – Service &Driver

Checks to see if there are bad services or drivers loaded with Windows or not

54

Anti-Virus

Checks if there is anti-virus protection inside the computer or not. (Not all anti-virus programs are supported)

55

Anti-Virus Updates

Checks to see if anti-virus need updating or not. (Not all anti-virus programs are supported)

56

System Burning

Burning system hardware, such as CPU, memory, motherboard, etc. to detect possible hardware failure

57

Task Manager

Checks to see if Task Manager is disable or not. Used to detect possible malwares

58

Display Properties

Checks to see if some of the Display Properties are disabled or not. Used to detect possible malwares

59

Wallpaper

Checks to see if wallpaper has been changed by malware or not

60

Host File

Checks to see if host file changed. Used to detect possible malwares and internet connection problems

61

Hardware Changes

Records any hardware changes every day. Used to troubleshoot system problems caused by incompatible hardware

62

Software Changes

Records software changes. Used to Used to troubleshoot system problems caused by incompatible software

63

Event Log - System

Monitors errors and warnings recorded in System Events. Used to identify possible system failure

64

Event Log - Application

Monitors errors and warnings recorded in Application Events. Used to identify possible application failure

65

Windows Updates

Checks to see if new Windows updates available for the computer

66

IE Home Page

Detects the change of IE home page, possible malware behavior.

67

Anti-Virus Apps conflict

Detects if multiple anti-virus applications exist and conflict with each other