I.T. Supporting
- Unlimited Remote Support & Helpdesk
- Unlimited On-site Support
- Fast Emergency Response
- Huge Non-contract project discounts
I.T. Managing
- Online trouble ticketing system
- Creation of Acceptable Use Policy
- Weekly Executive Report, Network Summary & Asset Reports
- Annual technology Planning
I.T. Monitoring
- 24 X 7 Network, Server, & Desktop Monitoring, Auditing, and Alerting
- Event & Error Log Monitoring
- Drive Space Monitoring & automated daily cleanup & defragmentation
- Exchange & SQL Database Monitoring
- Line of Business & Application Monitoring
- Monitoring of Exchange, Backup, SQL, and other LOB Applications
- Monitoring of other services & performance monitors as requested
- Hardware Asset & Configuration Management
- Software License Management
Security
- Automated Microsoft Patch Management
- End Point Security ( Anti Virus / Anti Spyware / Anti Malware )
- Intrusion Detection Solution (IDS)
- Network Firewall & Router Monitoring & Administration
- Advanced SPAM Blocker / Phishing Blocker / Web Filter
- Frontline Virus Blocker / Spyware Blocker / Attack Blocker
- Company and User White and Black Listing
Backup and Disaster Recovery
- On-site daily backup
- Off-site daily backup (Redundant Data Storage)
- Bare Metal Restore
- Single file or directory restore
- 24/7 monitoring
- Virtualization